Refund policy
Return & Refund Policy
At The Cultivated Desk, we take pride in the quality of every product we offer. Each item is carefully curated and individually crafted to our exact specifications.
Individually Crafted Items: Most of our products are produced especially for you at the time of purchase. Because each piece is made to our exact specifications, these items are final sale and not eligible for return or exchange for change of mind. If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at customerrelations@thecultivateddesk.com and we will make it right — no questions asked.
Eligible Items: A selection of our products are eligible for return within 14 days of delivery, provided they are unused, in original condition, and returned in their original packaging. Sale items and gift cards are not eligible for return. Product listings will indicate eligibility where applicable.
How to Start a Return: Please contact us at customerrelations@thecultivateddesk.com before sending anything back. Items returned without prior authorization will not be accepted. We'll respond within 1–2 business days with instructions on how and where to send your package.
Return Shipping: Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Exchanges: Exchanges are accepted on eligible items within 14 days of delivery under the same conditions as returns. Customers are responsible for shipping the item back to us. Once we receive and inspect the returned item and confirm it meets our return conditions, we will process and ship your exchange. You will receive a shipping confirmation once your replacement is on its way. Outbound shipping on the replacement item is complimentary.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at customerrelations@thecultivateddesk.com.
Damages & Incorrect Items: Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
European Union — 14-Day Cooling-Off Period: If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be unused, in its original condition and packaging, with proof of purchase. Return shipping costs remain the responsibility of the customer.
Contact Us: customerrelations@thecultivateddesk.com — we respond within 1–2 business days.